Frequently Asked Questions

1. What is a UPS / portable power station?

A UPS (Uninterruptible Power Supply) or portable power station is a battery-powered device that provides backup electricity during load shedding or power outages. It can power essential appliances such as lights, routers, laptops, TVs, and small appliances depending on the model's capacity.

2. Which KAPA Energie model is right for me?

We offer four models to suit different needs:

Q300 (R2,150) – Ideal for small devices like phones, laptops, and LED lights.
Q600 (R3,350) – Great for home office setups, routers, and small appliances.
Li-1000 (R6,500) – Suitable for larger loads including TVs, fans, and CPAP machines.
Q2400 Solar Ready UPS (R8,999) – Our most powerful unit, solar-compatible and ideal for whole-home backup during extended outages.

3. Can I connect solar panels to the KAPA Energie units?

Yes! The KAPA Energie Q2400 Solar Ready UPS System is specifically designed to accept solar panel input, allowing you to charge the unit using renewable energy and extend your backup power indefinitely during sunny conditions.

4. How long will the power station last during load shedding?

Runtime depends on the model and the devices you're powering. As a general guide, a Q300 can power a laptop and router for several hours, while the Q2400 can run multiple appliances for an extended period. We recommend checking each product page for detailed capacity and runtime estimates.

5. What is your shipping policy?

We ship across South Africa. Delivery times and costs vary by location. Please refer to our Shipping Policy for full details.

6. What is your return and refund policy?

We want you to be completely satisfied with your purchase. If you experience any issues, please review our Refund Policy or contact us directly so we can assist you.

7. How do I place an order?

Simply browse our Power Stations collection, select the model that suits your needs, add it to your cart, and proceed to checkout. We accept multiple payment methods for your convenience.

8. Do the units come with a warranty?

Yes, all KAPA Energie products come with a manufacturer's warranty. Please contact us at swiftnextsa@gmail.com for warranty claims or product support.

9. Can I use the power station while it's charging?

Yes, most KAPA Energie units support pass-through charging, meaning you can use the unit to power your devices while it is simultaneously being charged from the wall or solar panels.