Refund policy

Return & Refund Policy

Last Updated: 8 May 2026

Welcome to [Your Store Name]. We value our customers and aim to provide high-quality electronic products and excellent service. Please read our Return & Refund Policy carefully before making a purchase.

1. Eligibility for Returns

Customers may request a return within 7 calendar days of receiving the product, provided that:

* The item is unused and in its original condition
* The product is returned in its original packaging with all accessories, manuals, and components included
* Proof of purchase or order confirmation is provided
* The product is not damaged due to misuse, negligence, or unauthorized modifications

2. Non-Returnable Items

The following items are not eligible for returns or refunds:

* Products damaged by customer misuse or accidental damage
* Software, downloadable products, or activated digital licenses
* Clearance, sale, or specially marked non-returnable items
* Products with broken seals where hygiene or security seals apply
* Batteries, consumables, or accessories unless faulty upon arrival

3. Faulty or Defective Products

If a product is defective, damaged on arrival, or not functioning correctly:

* Notify us within 48 hours of delivery
* We may request photos or videos showing the issue
* The item may be inspected or tested before approval
* If confirmed faulty, we will offer:
    * A repair
    * Replacement
    * Store credit
    * Full refund (where applicable under consumer law)

4. Refund Process

Once your returned item has been received and inspected:

* Approved refunds will be processed within 5–10 business days
* Refunds will be issued to the original payment method unless otherwise agreed
* Shipping fees are non-refundable unless the return is due to our error or a defective product

5. Return Shipping

* Customers are responsible for return shipping costs unless the item is faulty or incorrect
* We recommend using a tracked courier service, as we are not responsible for lost return parcels

6. Exchanges

We only replace items if they are defective or damaged. Exchange requests are subject to stock availability.

7. Warranty Information

Certain electronic products may include a manufacturer’s warranty. Warranty periods and terms vary depending on the product and brand.

The warranty does not cover:

* Physical damage
* Liquid damage
* Power surges
* Unauthorized repairs
* Normal wear and tear

8. Order Cancellations

Orders may only be cancelled before dispatch. Once shipped, the order will fall under the standard return process.

9. Consumer Rights

Nothing in this policy limits your rights under applicable consumer protection laws, including the Consumer Protection Act of South Africa where applicable.

10. Contact Us

For all return, refund, or warranty requests, please contact: